10 Keys to Evaluate the Right
CNG /LNG Training Provider for Your Staff

1. Is the training provider entity accredited by any legitimate organization? 

Many technicians have taken and passed National Institute for Automotive Service Excellence (ASE) tests certifying job related skills. While ASE testing is an excellent qualification for a working technician, it has nothing to do with their ability to train. 

In a separate program, ASE offers accreditation for training providers. This program—called ASE Continuing Automotive Service Education or CASE Accreditation—is one of the very best ways to ensure you are hiring a quality training organization. This widely recognized program is a rigorous accreditation process for training entities that provide continuing education to working automotive technicians. It provides recognition that the training organizati
on has been reviewed against industry established and endorsed standards and approved by peers. 

ASE-accredited training providers are reviewed based on training technique, student assessment methods, validity of the training material, instructor qualifications, and administrative processes. This gets to the core of what fleet managers should look for in a training provider.


2. What is the training provider’s full-time mission?

Training—specifically CNG and/or LNG training—should be the primary mission of any provider.

Organizations that are focused on training—who have the teaching qualifications and staff who are experts in instructor-led and online training—will be best prepared to train technicians on the day-to-day knowledge required to maintain NGVs. If the “training provider” sells a product, sometimes works as a contractor in another alternative fuel industry, or their major service is consulting- they’re probably not a qualified training provider. 

An easy way to screen for this factor is to look at the provider’s website. Is there a published schedule of training classes—and is it robust? Are there a variety of CNG or LNG training courses available? If so, it’s more likely training is their full-time focus.

3. How long has the organization been providing CNG or LNG training?

Not just any training—but CNG and LNG training. With these fuels, there is no substitute for experience and longevity. Fleet managers need training providers who have been providing CNG and/or LNG training long enough to have a proven track record. Anyone can put up a website and describe themselves as a CNG/LNG training provider. Documentation of their experience will include how long they’ve been delivering that training.


4. What are the credentials and qualifications of the individual trainers?

Technicians have been trained to be highly skilled at maintaining and repairing vehicles, but they don’t necessarily make effective trainers. Professional speakers, industry contractors, consultants and others have skill sets too—but they aren’t usually educated and qualified to develop proven training curriculum or to deliver training.   

Effective trainers may be ASE-certified master technicians, but they also need to have a background and experience in education and training. One of a trainer’s main jobs is to understand individual learning styles and to motivate students. This is best accomplished by a training professional. 

5. How many students has the organization trained specifically on CNG and/or LNG?

This factor measures experience, and to some degree--customer satisfaction. The more students a CNG/LNG training provider has trained, the more classroom experience they have and the more likely their students have had an effective learning experience. 

6. Who are the company’s current and previous customers?

Fleet managers need to know that companies and organizations similar to theirs have trusted and had a good experience with the training provider.  A list of current and previous customers will help the fleet manager quickly assess the quality of training provided and provide a source of references if desired.

7. Is the organization authorized to provide Continuing Education Units (CEUs)?

CEUs are important to many fleet managers, and demonstrate training legitimacy. ASE-accredited training organizations are among those authorized to provide CEUs.

8. Does the training provider have a standard methodology for testing learning outcomes? 

Training is only effective when knowledge is transferred and technicians leave the courses with the ability to perform the new skills learned. Serious training providers administer exams for all students that have been rigorously reviewed for predictability and require a minimum score for successful completion. They also provide graded exams back to each student and use those exams to help direct students to curriculum areas they may need to review. 

9. Does the training organization maintain individual training records for all its students?

Fleet managers want to work with a training provider that keeps adequate records—especially if potential future litigation could be involved. Documentation of the training that technicians have completed is essential to maintain adequate background information and to prove that a company has taken necessary safety precautions in the form of employee training. 



10. Is the cost equal to or greater than the VALUE of the training?

There is cost and there is value. This question may sound blunt, but how much money is the life or a limb of just one NGV technician worth? When put in that perspective, fleet managers want to make sure they get the very highest quality training for their training dollars. The least expensive training may be the lowest price, but in the long run, it could cost lives if the training provider is not experienced or qualified and technicians ultimately don’t have the necessary skills to handle high-pressure fuels.

 

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Natural Gas Vehicle Institute is North America’s leading provider of training and consulting on natural gas as a transportation fuel.

Our services address the full range of natural gas vehicle and fueling issues, including:

Technical consulting services – Sizing and designing compressed natural gas fueling stations, vehicle assessments and technical assistance for fleets, CNG fueling station troubleshooting, natural gas vehicle maintenance facilities upgrades, liquefied natural gas fleet and fueling management.

Technical training – NGV Essentials and Safety Practices, CNG Fuel System Inspector Training, Heavy-Duty NGV Maintenance and Diagnostics Training, Light-Duty NGV Maintenance and Diagnostics Training, CNG Fueling Station Operation and Maintenance Training, CNG Fueling Station Design Training and CNG/LNG Codes and Standards Training for Fire Marshals and Code Officials.

 

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